Shipping and import charges
How much is shipping?
Shipping is free from €45 after discounts to every available delivery destination. Below €45, it costs €6.99 to Spain, €8.99 to other available EU destinations and €9.99 to other available international destinations. Product and destination restrictions apply. See our shipping guide.
How long does an order take?
Preparation and transit are separate stages. Unless a different delivery period is expressly agreed, we deliver without undue delay and no later than 30 calendar days after the contract is concluded. Contact us before ordering if you need a particular date. See our shipping policy.
Why is tracking not updating?
International tracking can pause between carrier scans or during customs processing. A pause does not by itself establish that a parcel is lost or simply clearing customs. Contact us with the order and tracking number if you need help.
Are customs charges included?
Yes. Our service includes customs clearance, import duties and import taxes (DDP — Delivered Duty Paid), for both paid and free shipping. These costs are included in the total shown before payment. If a carrier requests payment, contact us so we can resolve it. If you have already paid a covered charge, send us the receipt so we can arrange reimbursement. See our customs guide.
Do you deliver to my country or territory?
Availability depends on the product, address and service. This also applies to islands and territories with different delivery or import arrangements. A country selector is not a promise that every product can be shipped there.
Returns and order problems
Can I return tea or a food supplement?
Eligible online purchases have a 14-day withdrawal period from receipt. Product-specific legal exceptions may apply, including rapidly perishable goods and certain sealed goods that cannot be returned for health or hygiene reasons once unsealed. We do not exclude food as an entire category. The returns policy explains the procedure and exceptions.
Are delivery and return costs refunded?
For a valid full-order withdrawal, the least expensive standard outward delivery is included in the refund. Extra charges for a more expensive delivery option are not refunded. You normally pay the direct return cost for a change of mind; we cover the necessary return cost for defective, damaged or incorrect goods. See the returns policy for the full conditions.
Product information
Where are ingredients, allergens and directions?
Read the ingredients and product details on the individual product page. If anything is unclear, contact us before ordering. If the received label differs, contact us before consuming the product. Reading the pack does not remove your rights if the goods differ from the description.
Why is a caffeine value sometimes missing?
A missing quantitative value means we have not verified one for that exact product. It does not mean zero caffeine. Check the product's own ingredients and caffeine note.
How should I store my purchase?
Follow the storage instructions and date marking on the actual pack, including any instructions after opening. Do not use a product with a damaged seal or signs that it may be unsafe.
How do I choose a tea format?
Loose leaves let you measure the amount yourself, while tea bags are portioned. Powdered tea has its own preparation method. Start with our tea format guide and the directions for the exact product.
Can you advise whether a supplement is suitable for me?
We provide product information, not a personal medical recommendation. Check the composition, directions and warnings. Ask a qualified healthcare professional about suitability, especially if you take medication or have a medical condition. Supplements are not a substitute for a varied diet.
Is extract weight the same as the amount of an active compound?
No. A stated weight of extract is not automatically the same quantity of a particular constituent. Read each separately declared quantity; we do not infer an undeclared amount from a product name.
For anything else, contact Seoul Rituals. Include your order number if your question concerns a purchase.