Cancellation policy

Last updated: 19 October 2026.

How recurring purchases work

A subscription is optional. You subscribe only by selecting “Subscribe” and agreeing to recurring charges in Shopify checkout. One-time purchase is selected by default. Eligible products offer a choice of 4, 8 or 12 weeks, equivalent to 28, 56 or 84 days. You receive and pay for the products in each cycle; this is not an advance payment for all deliveries.

Your subscription continues until you cancel it. Our current plans have no minimum commitment and no fee for pausing or cancelling. There is no additional subscription discount unless your offer expressly shows one.

Price, shipping and future charges

Before confirming your purchase, review the products, quantities, frequency, price and shipping charges for recurring deliveries. Checkout distinguishes the first shipment from recurring shipments. Each cycle includes the subscription products, the shipping shown for that cycle and applicable taxes, as itemised when you subscribe. One-time products in the same order do not repeat.

Shipping is free when the products in a renewal total €45 or more after discounts. Below €45, shipping costs €6.99 to Spain, €8.99 to other available European Union destinations or €9.99 to other available international destinations. One-time items in the initial order do not count towards the minimum for a later renewal. Subscriptions delivered on different schedules are assessed separately for each renewal order. Review the recurring shipping amount shown at checkout before subscribing.

Your chosen frequency is the interval between billing and preparation cycles, not a transit time or a guaranteed arrival date. Each delivery is subject to our shipping policy, including the DDP service. Price or term changes for new offers do not automatically apply to existing subscriptions. Any change to your subscription will be communicated and will require any applicable acceptance; you can cancel before it takes effect.

Manage, pause or cancel

Open Manage subscriptions and sign in with the email address you used at checkout. You can also use the management link in service emails. The portal lets you view your subscription and next billing date, pause, resume or cancel it, and request a secure link to update your payment method. If you have trouble signing in, contact k-panda@k-kare.com.

To avoid the next charge, pause or cancel before the next billing date shown in the portal. A paused or cancelled subscription does not start new renewal charges. A cancellation also stops scheduled future renewals that have not started processing. A renewal payment initiated before your cancellation may still complete; contact us promptly if you need help with that order. Pausing or cancelling does not automatically reverse completed payments or orders already created, without limiting your withdrawal, return and refund rights.

Payment problems

If a renewal payment fails with an error that permits a retry, we may retry up to three times: 24 hours after the first failure, 72 hours after the second and 120 hours after the third. These intervals run from the preceding failed attempt; processing times may vary. After the fourth failed attempt in total, or an error that cannot be retried, we stop initiating further attempts and pause the subscription. If the pause cannot be confirmed straight away, we keep trying to pause it and do not start new payment attempts. The portal and service notices show the available status information. Payment details are updated through Shopify’s secure link; do not send card details by email.

Returns and communications

Our returns and withdrawal policy also applies to products received by subscription. Cancelling future renewals and requesting a return for an order already received are separate actions. Your statutory rights for damaged, incorrect or non-conforming goods remain unchanged.

Subscription confirmations, payment issue notices and subscription management messages are service communications. Marketing consent is separate; a product subscription does not require you to accept advertising. Unsubscribing from our newsletter does not cancel a product subscription.