Shipping policy
Last updated: 19 October 2026.
Orders are dispatched from South Korea with tracking. The dispatch country is not necessarily the country of manufacture or the origin of individual ingredients.
Where we deliver
Delivery is available for the products and addresses accepted at checkout. Availability depends on the product, destination and postcode, including islands and territories with separate import arrangements. A country shown in a selector does not mean every product can be delivered there.
Shipping charges
- Spain: €6.99 for orders below €45.
- Other available European Union destinations: €8.99 for orders below €45.
- Other available international destinations: €9.99 for orders below €45.
Shipping is free on orders of €45 or more after discounts, before adding delivery charges. These rates apply to destinations and products offered at checkout.
Import duties and taxes included
Our delivery service includes customs clearance, import duties and import taxes (DDP — Delivered Duty Paid). These costs are included in the total shown before payment. This applies both to paid shipping and to orders qualifying for free shipping.
You should not be asked to pay these import charges again to receive your parcel. If a carrier requests payment, contact k-panda@k-kare.com with the order number and the carrier's notice so we can resolve it. If you have already paid an import charge covered by this service, send us the receipt so we can arrange reimbursement.
Preparation and delivery
Our usual delivery estimate is approximately 20 business days from the date you place your order, including preparation. This is an estimate, not a guaranteed arrival date; the delivery commitment below continues to apply.
Preparation may include sourcing the product, checking it and packing it. International transit begins after dispatch and includes customs processing and delivery by the local carrier. We provide tracking after dispatch.
Unless a different delivery period is expressly agreed, we deliver without undue delay and no later than 30 calendar days after the contract is concluded. Any shorter estimate provided for your order is an estimate, unless expressly agreed as a delivery commitment. If you need a gift for a particular date, contact us before ordering.
Late, missing, damaged or incorrect deliveries
Seoul Rituals is responsible for delivery, including when a supplier or logistics partner dispatches the parcel. The risk of loss or damage passes to you when you, or a person you designate other than the carrier, take physical possession of the goods.
Contact us if your order is late or there is a delivery problem. Tracking can pause between carrier scans; that alone does not establish that a parcel is lost. A carrier investigation does not remove your rights against us.
If we miss the applicable delivery deadline, you may require delivery within an appropriate additional period. If we still fail to deliver, you may end the contract and receive reimbursement without undue delay. No additional period is necessary where the law allows immediate termination, including where we refuse delivery or an essential deadline was agreed or made clear before the contract.
Check the delivery address before payment and tell us promptly if it needs correcting. Contact us about damaged seals, incorrect products or a label that differs from the product page. Do not consume a product that appears unsafe.
Cancellations and returns
Our returns and withdrawal policy explains eligible 14-day withdrawals, product-specific exceptions, return costs and reimbursement. For a valid full-order withdrawal, we refund our least expensive standard outward delivery; any extra amount for a more expensive option is not refunded. Supplier dispatch or handling terms do not reduce your statutory rights against Seoul Rituals.
Subscription deliveries
Each renewal order is assessed separately for free shipping. When its subscription products total €45 or more after discounts, shipping is free; below €45, the destination rates above apply. One-time products in the initial order do not count towards later renewals. Different delivery schedules may generate separate renewal orders. The initial shipment and recurring shipping charges are shown at checkout before you subscribe. Your chosen 4-, 8- or 12-week frequency is a billing and preparation interval, not a guaranteed transit time. See our subscription and cancellation policy.