For eligible online purchases, you can tell us you wish to withdraw within 14 calendar days of receiving the goods, without giving a reason. An unambiguous notice sent within that period is enough; you do not need to wait for approval to exercise the right.
How to start
Email k-panda@k-kare.com with your withdrawal statement and order details. You may also send a postal notice. Our returns and withdrawal policy includes the addresses, deadlines, return procedure and an optional model notice.
Product-specific exceptions
The law provides exceptions for goods that deteriorate or expire rapidly and certain sealed goods that cannot be returned for health protection or hygiene reasons once unsealed. Whether an exception applies depends on the actual product and circumstances. We do not exclude every tea, food or supplement solely because of its category, or assume that any opened outer package removes the right.
Where withdrawal applies, you may inspect the goods as necessary to establish their nature and characteristics. Handling beyond what is necessary can affect their value under the conditions explained in the policy. Missing original outer packaging alone does not automatically remove the right.
Damaged, incorrect or non-conforming goods
These are separate from a change of mind and are not limited to the 14-day withdrawal period. Contact us if the product is damaged, unsafe, incorrect or different from its description. Photographs can help us understand the problem. Do not consume a product that appears unsafe.
If the ingredients, allergens, quantity or directions on the received pack differ from the page, tell us before consuming it. We will investigate the order and correct the information where needed; reading the label does not waive your rights.
Refunds and delivery charges
For a valid full-order withdrawal, the refund includes our least expensive standard outward delivery. Direct return costs for a change of mind normally fall to the buyer; necessary costs for defective or incorrect goods fall to us. The full policy explains timing, reimbursement method, exceptions and any permitted reduction for loss of value.
If a carrier has charged you import costs covered by our DDP delivery service, contact us with the receipt so we can arrange reimbursement. See our customs guide.