Refund policy

Last updated: 19 October 2026.

This policy applies to purchases from Seoul Rituals, operated by Alejandro García Martínez. Contact k-panda@k-kare.com or +34 614 47 06 01 for cancellations, returns or an order problem.

Changing your mind

Consumers may withdraw from an eligible online purchase within 14 calendar days of receiving the goods, without giving a reason. For goods in one order delivered separately, the period starts when the last item is received. Statutory exceptions are explained below.

Send us an unambiguous statement by email or post before the period expires. Include your name, order number if available, the items concerned and your contact details. You do not need to use a particular form or wait for permission to exercise this right. Keep evidence of when you sent your notice.

Returning the goods

Return the goods within 14 calendar days of telling us you are withdrawing. The return address is: Seoul Rituals / Alejandro García Martínez, Calle Murta 19, Bajo A, 46980 Valencia, Spain. Contact us for routing instructions so we can identify your parcel; this does not restrict your statutory right.

You pay the direct cost of returning an eligible change-of-mind order, unless we agree otherwise. We cover the necessary return costs where the goods are defective, damaged on arrival or incorrect. There is no restocking fee. Please pack returns securely and keep proof of dispatch.

You may inspect goods as necessary to establish their nature and characteristics. You are responsible only for loss of value caused by handling beyond what is necessary, where the law permits. Missing original outer packaging alone does not automatically remove your withdrawal right.

Exceptions

The withdrawal right does not apply to goods liable to deteriorate or expire rapidly, or to sealed goods unsuitable for return for health protection or hygiene reasons when unsealed after delivery, where the relevant legal conditions are met. These exceptions are assessed for the specific product. We do not exclude every food, tea or supplement simply because of its category. A sale price does not remove statutory rights.

Refunds

For a valid withdrawal, we refund the payments due, including the cost of our least expensive standard outward delivery for a full-order withdrawal, within 14 calendar days of being informed. Additional costs from choosing a more expensive delivery service are not refundable under the withdrawal right. We may withhold reimbursement until we receive the goods or evidence that they were sent back, whichever occurs first, unless we offered to collect them.

We use the original payment method unless you expressly agree otherwise, without a refund fee. Your payment provider may take additional time to display the credit. Contact us if a refund appears overdue.

Damaged, incorrect or non-conforming goods

Contact us with your order details and, where useful, photographs. Please do not consume a product whose seal is damaged or whose condition appears unsafe. Your legal remedies for non-conforming goods are separate from the 14-day change-of-mind period and are not removed by opening a package to discover a defect.

Cancellation before dispatch

Contact us as soon as possible. We will check whether dispatch can be stopped. If the parcel has already been dispatched, the applicable withdrawal and return rights remain available.

Optional withdrawal notice

You can copy the following wording into an email or letter and supply your details: “To Seoul Rituals / Alejandro García Martínez: I hereby withdraw from my contract for the purchase of the following goods.” Add the goods, order date, receipt date, your name, your address and the date of the notice. Sign only if submitting on paper.

Email: k-panda@k-kare.com. Postal notices: Calle Cronista Carlos ValCarcel 8, Apto 1-D, 30120 Murcia, Murcia, Spain. Send returned goods to the Valencia return address above.

Subscription orders

This policy also applies to products received by subscription, including the applicable withdrawal and conformity rights. Cancelling future renewals is separate from returning a delivered order or requesting a refund. Pausing or cancelling a subscription does not automatically reverse a payment or order already processed. To manage future renewals, use the subscription portal or email k-panda@k-kare.com. See the subscription and cancellation policy for the timing and steps.